Alivi Health boosts healthcare benefit program engagement from 10% to 98% with Extra360
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Member adoption in under 12 months
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Enrollments via self service (IVR, Web, Mobile)
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Providers enabled with instant benefits
At a Glance
Alivi and Extra360 launched the CareCard Program — a closed-loop payment, loyalty, and engagement platform. Members can access and redeem benefits instantly, while providers process and settle payments faster and with less friction.
Products
- Super App — Unified multi channel access for seamless member and provider experiences
- Digital Wallet — Instant, secure benefit payments and redemptions across channels
- Intelligence Suite — End-to-end analytics that turn performance data into targeted actions
Recognition
- 🏆 American Business Awards (ABA) 2023 — Healthcare Technology Solution of the Year
Sector
- Healthcare Benefits & Solutions
Overview
Alivi Health, a tech-enabled healthcare company, is a fully delegated benefit manager for clinical and non-clinical provider networks, including Non-Emergency Medical Transportation (NEMT). Beyond NEMT, Alivi delivers utilization management programs for specialty benefits such as Physical Therapy, Occupational Therapy, Speech Therapy, ABA Therapy, and Vision.
To replace outdated, manual processes and improve member benefit access, Alivi partnered with Extra360 to launch the CareCard Program — a closed-loop payment, loyalty, and engagement platform. This secure, multi-channel solution gives members faster, simpler ways to access and redeem benefits, while enabling providers to process and settle payments with ease.
The Challenge
190,000+ Medicare members in Florida (62+ age group) relied on coupons and payment checks to redeem benefits at over 5,000 in-network providers.
Members faced onboarding and redemption friction, resulting in just 10% engagement.
Providers experienced delays and complexity in accepting coupons and processing checks.
The Solution
In partnership with Extra360, Alivi launched the CareCard Program in January 2022, providing a seamless, digital-first experience:
For Members:
Enrollment via Mobile App, Web Portal, IVR, and Contact Center
Virtual or Physical CareCard for instant payment
Ability to redeem pre-approved benefits, request/replacement cards, and view payment history
Search providers or benefit packages, plus emergency call capability
For Providers:
- Provider Tablet App and Web Portal to verify member eligibility, view benefits, and accept payments instantly
- Closed-loop infrastructure ensuring faster settlement and reduced administrative burden
“As the CEO of Alivi, I am always looking for innovative ways to enhance the delivery of our healthcare solutions for our clients. Extra360 has been a great partner for us, providing excellent support, guidance, and collaboration throughout the project phase as well as the operational phases. I would recommend Extra360 to any successful company looking for a reliable, innovative, and customer-centric solutions.”
Magdiel Rodriguez, CEO of Alivi Health
Results
- Engagement: Increased from 10% to 98% member adoption in under 12 months
Multi-Channel Enrollment: Shifted from 100% live-agent sign-up to self-service channels — IVR (42%), Web (16%), Mobile (2.5%)
Provider Efficiency: Faster benefit verification and settlement, improving the provider experience
Designed for Adoption and Scale
Meets Medicare and Medicaid requirements while delivering a user-friendly experience for senior members and streamlining operations for providers. Built for scalability, ready to expand into new benefit categories or geographies without re-engineering.