Alivi Health Group
Alivi Health Group together with Extra360 transform the way healthcare programs and wellness services are delivered
Alivi Health Group chose to work with Extra360 to deliver a closed loop payment, loyalty management, and engagement platform. Extra360’s purpose-built technology empowers health plans, their members and providers with secure and easy-to-use digital tools that dramatically accelerate the speed and quality of the Healthcare.
Extra360 and Alivi developed the HealthPlan Program for Members and Providers to enjoy health benefits
The HealthPlan Program is a lifelong companion for the Members and they can easily:
- Pay with a Virtual or Physical Card
- Redeem pre-approved benefits by plan
- Make emergency calls
- Search for Providers Near Me
- Search for pre-approved benefit packages
- Request a physical card
- Replace card
- Receive notifications
- View payment history in your personalised statement
Results:
HealthPlan Members and Providers are enjoying a seamless experience since January 2022 whether they choose to use their cards or prefer mobile payments for their preloaded allowance, our closed loop payment, loyalty, and engagement platform delivers. Before the HealthPlan Program, engagement for the benefit program was only 10%, now 98% of the Members are enrolled.
Previously 100% of the members enrolled thru a live agent. Now, members are enjoying multiple channels for enrollment.
2022 Enrollment Channels:
- 42 % of the members enrolled via Call Center
- 16 % Web Site
- 2.5 % Mobile App